Terms of use of our site
Please read these Terms of Use carefully before you start to use this website. By using the Royal Australian Mint website, you indicate that you accept these Terms of Use and that you accept and agree to abide by them. If you do not agree to the Terms of Use, please immediately cease all use of this site.
We do not guarantee that our site, products or any content on it will always be available or be uninterrupted. Access to our site is permitted on a temporary basis, and we reserve the right to withdraw, discontinue or change all or any part of the site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all the necessary arrangements for you to have access to our site.
We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
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Conditions of Use
Access to and use of the Royal Australian Mint’s eShop and/or telephone sales service (as applicable) is provided subject to the following terms and conditions. The Royal Australian Mint reserves the right to make changes to these conditions at any time, and it is your responsibility to ensure that you are up to date with their content.
GROUND RULES
Eligibility:
You are only eligible to use the Platform if you are of legal age in your country/region or if you have consent from your parent or guardian. There may be certain age restrictions for specific Platform services in various countries or regions.
Rules for Registration:
When you register for an account with us, the following rules apply:
- Provide accurate and current registration information.
- Keep your registration personal.
- Do not register more than one account.
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Terms & Conditions
ABN
The Royal Australian Mint's Australian Business Number (ABN) is 45 852 104 259
Australian Goods & Services Tax
All orders for delivery within Australia are subject to the Australian Goods and Services Tax (GST). All Australian prices are GST inclusive.
Currency & Conversions
The Royal Australian Mint (Mint) eShop transactions are carried out in Australian Dollars (AUD$) and processed through an international banking system.
Coin Images
At times, coin images that appear on this website may be a rendered representation of the actual coins.
Dispatch
Delivery is not guaranteed and no liability for loss or damage is accepted due to delayed or lost deliveries. Customers ordering both new and previous releases of Mint products may receive a separate delivery depending on availability. In cases where this occurs, the Mint will cover any additional postage and handling charges. Please allow approximately 20-25 business days* for orders. Notice of delayed shipping will be communicated through our site and expected delivery period will be updated.
*Monday to Friday excluding public holidays
Purchasing limits
The Mint may set strict purchase limits to assist with the fair distribution of products to collectors.
Where the Mint has reasonable grounds to believe a customer has not complied with set purchase limits, the Mint may cancel an order/s in whole or in part. This may include circumstances where multiple orders are placed for the same product for the same billing or shipping address.
Customer accounts
Customer accounts are limited to one per customer.
Where the Mint has reasonable grounds to believe a customer has more than one account in breach of this limit, the Mint will deactivate the duplicate account/s, cancel orders placed using the duplicate account/s and refund any money paid in respect to those cancelled order/s.
For more information about how the Mint handles data please refer to our Privacy Policy
Cancelled orders
The Mint is not liable for, and will not enter into any discussion regarding, any risk or loss incurred by the customer as a result of or arising from the cancellation of orders by the Mint for any reason, including as a result of a customer breaching these Conditions of Use.
Should the Mint cancel an order in whole or in part, it will refund any money paid in respect of the cancelled order. Please allow up to 14 business days for the refund to be processed.
Our right to reject your order or cancel your account
Fulfilment of all orders is subject to availability. In addition to any other terms and conditions in these Conditions of Use, the Mint reserves the right, for any reason:
(a) to refuse to accept an order or to supply any customer; and
(b) to limit the maximum quantities of individual products that may be purchased by a customer (in single or in the sum of total orders).
We also reserve the right to cancel an order or account without notice to you in the following situations,
- the product is not available / in stock;
- your billing information is not correct or not verifiable;
- your shipping address has been flagged as abusive, multiple orders going to the same address, or redirected
- your order is flagged by our security systems as an unusual order or an order susceptible to fraud;
- there was an error in the price displayed on the Platform;
DATA CHECK- When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address and checking for fraud. We run checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud will be investigated.
Terms & Conditions relating to lost packages when using re-direction through MyPost Delivery App.
Once an order is dispatched by the Mint, you must not request that Australia Post redirect the order to a different delivery address to the one provided to the Mint at the time of placing the order.
The Mint will not be liable for any lost or damaged orders in the event that you use the MyPost Delivery App (or similar Australia Post service) to re-direct an order to another address/Australia Post Parcel Locker or if the customer elects to 'safe drop' their parcel. By using the MyPost Delivery App (or similar Australia Post service), you indemnify the Mint and all of its officers, employees, contractors and agents against all loss, actions, proceedings, costs and expenses (including legal fees), claims and damages arising. Please see the Australia Post MyPost Terms of Use.
Delivery
The Mint charges flat delivery rates as per the list here.
An Australia Post Parcel Locker address must not be used as a delivery address.
Orders
The Mint is unable to make changes or add to your order once it has been placed, as it will be processed and sent to our Dispatch Team within minutes of it being submitted. Please be sure you have checked your order before proceeding to the checkout. If you find that you have made a mistake or wish to cancel the order, please contact the Royal Australian Mint via email hello@ramint.gov.au or call us during business hours (Monday–Friday 8.30am to 5.00pm AEDT) on 1300 652 020.
Upon placing an order, a Sales Acknowledgement notice confirming the order will be emailed to you. The date of shipment will be determined by the volume of orders received, product availability and other factors. Once your order has been dispatched from the Mint, a tracking number should be sent to you via email from Australia Post followed by a Tax Invoice from the Mint.
EQL Ballot Release
The Royal Australian Mint has engaged with EQL to provide a service for launches of high demand products through a ballot system.
You must open an account with EQL to participate in the ballot. This account is additional to the customer account created to purchase from the Mint. We encourage you to use the same details for both accounts. Information about the account with EQL can be found here https://www.eql.com/faqs.
By entering a ballot you agree to comply with the EQL terms and conditions located at https://www.eql.com/terms-conditions.
Payments for the ballot can only be made with Mastercard, Visa or American Express. Paypal is not available for these transactions. Transactions will be processed via STRIPE. Please refer to Payment of Order for more details.
By placing an entry in the ballot, you agree that:
- Only humans can enter ballot draws (every entry goes through a security verification process that confirms the registration has been made by a human).
- You must be over the age of 18 to enter the ballot.
- Ballot entries are limited to one entry per person. Multiple entries will be removed and not accepted.
- Incorrect details cannot be amended. Entrants will need to cancel the entry and re-submit it again with the correct details only while the ballot is open.
- Once the ballot has closed incorrect details cannot be amended. Entrants must review and enter correct details when they submit an entry.
- Entries submitted after the ballot closing time will not be accepted or allowed.
- Successful entrants in the ballot will be charged the retail price plus postage fee you agreed to when submitting your ballot entry.
- Verified entries in the ballot are binding. Once an entry is confirmed, you have agreed to purchase the product.
If you do not have the funds available in your account at the time of the draw, your ballot entry will be deemed invalid, and you will not be given the opportunity to have your account debited again in that ballot cycle.
Additional information relating to the ballot can be found here
Privacy Information
The Mint has engaged EQL to provide launch services in relation to the Mint’s eShop. EQL’s Privacy Policy explains how EQL handles personal information.
The Mint’s Privacy Policy explains how the Mint handles personal information, including personal information collected by it via the Mint’s eShop.
Payment of Order
The Mint accepts Mastercard, Visa, American Express and PayPal (online only) as forms of payment for your order. Your form of payment will be charged upon placing your order.
By placing an order and/or making a payment through the Mint channels (including ballots through EQL), you warrant that:
(a) you are legally capable of using that payment method;
(b) all the information provided to us for the purpose of processing payments is correct; and
(c) you are authorised to utilise the proffered payment method.
You acknowledge that we will be entitled to verify the authenticity and sufficiency of the payment information you provide.
The Mint reserves the right to cancel your order at any stage, in the event that we are unable to verify the information you provide, or the payment method that you have selected.
Product Prices
Prices of products, services, delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability.
Product availability
Unless stated otherwise, the Mint’s intention is for all products listed as available for purchase through the eShop are available at the time of ordering. The availability of products may change from time to time, without notice to you.
Products that are unavailable for a period of time may become purchasable again if stock becomes available.
Warranty & Returned Goods Policy
Please review our policy here
eNewsletter Subscription Terms & Conditions
When subscribing to the Mint Newsletter you are agreeing to receive correspondence from the Mint. By ticking the ‘I have read the above Terms & Conditions’ checkbox, you are agreeing that the Mint collects your personal information for the purposes of communicating to you about our products, services and partners. Personal information is not disclosed to anyone outside the company without prior consent. To unsubscribe from our mailing list you are free at any time to click the ‘unsubscribe link’ which will appear on all email correspondence or by emailing hello@ramint.gov.au.
Unauthorised drop shipping
Third party on-selling of Mint products without stocking the items (also known as ‘drop shipping’) is not permitted without the Mint’s prior authorisation. Any orders suspected of being a result of unauthorised drop-shipping may be cancelled and the purchase price refunded.
Please note, unauthorised drop-shipping is not authorised by the Mint and the Mint will not provide a return or exchange for products purchased via a third-party company undertaking drop shipping.
Mint products can be purchased directly via our retail channels or sourced from an Authorised Coin Distributor. A list of the Mint’s Authorised Coin Distributors is available on our website.